I had an extremely harrowing experience in my last flight on GoAir. My baggage was damaged to such an extent that it looked like it had been rammed with a hammer. They say a picture is worth a thousand words, so I will just let a couple of snaps of the damaged suitcase do the talking --
And as if to rub salt on our wounds, the GoAir team at the airport offered us the princely sum of Rs. 700 as a reimbursement for this loss, indicating that somewhere in their policy they have a rule which allows them to provide Rs. 200 per kg of the empty baggage, if the baggage is damaged beyond repair. There are three sides to this --
First of all, it surprises me to think that an organization could have a policy for reimbursing only for the weight of the empty baggage, when what a passenger checks in, is of course the suitcase with some stuff inside (duh, really...).
Secondly, till date I couldn't find this phrase of "empty baggage" written anywhere in their T&C on the GoAir website.
And thirdly, there has to be some correlation between what is offered as a compensation to the original price of the product. The suitcase in question was approximately 10000 Rs. and is of course rendered completely unusable.
Needless to say, all the trouble at the airport and my consequent emails to the GoAir Customer Service department have met with the same response -- falling on deaf ears. But I have taken the pledge (and would recommend the same to all near and dear ones)to never ever travel by GoAir again.
I guess the word "low-cost airline" actually means "cheap airline", in every sense of the word...